Shipping policy
PROCESSING & SHIPPING TIMES
Most orders are processed within 1–3 business days, excluding weekends and holidays. Made-to-order or custom items may require additional processing time, as noted on the product page.
During periods of high order volume, processing may take longer. If there is a significant delay, we will notify you via email.
Once your order ships, you will receive a shipping confirmation email with tracking information.
SHIPPING RATES & DELIVERY ESTIMATES
We offer free Standard Shipping on U.S. orders of $35 or more.
| Shipping Method | Rate | Estimated Transit Time |
|---|---|---|
| Standard Shipping (under $35) | $5.95 | 3–5 business days |
| Standard Shipping ($35+) | FREE | 3–5 business days |
| USPS Priority Mail | $9.90 | 2–3 business days |
Free shipping applies to qualifying order subtotals of $35 or more, after applicable discounts and before taxes and shipping charges. Priority Mail is available as an optional paid upgrade.
Please note: Delivery estimates begin once your order has shipped and do not include processing time. Shipping times are estimates, not guarantees, and may vary due to carrier delays, weather, holidays, or other unforeseen circumstances. Priority Mail generally arrives within 2–3 business days but may take longer for certain destinations.
INTERNATIONAL SHIPPING
We currently ship within the United States only. International shipping is not available at this time.
ORDER TRACKING
Once your order ships, you will receive an email containing your tracking number.
Tracking updates may take some time to appear after shipment. If your tracking information has not updated within 5 business days, please contact us for assistance.
LOST, STOLEN, OR DELAYED PACKAGES
Lost or Stolen Packages: Once a package has been properly delivered to the shipping address provided at checkout, Luminous Made is not responsible for subsequent loss or theft, except as required by applicable law. If your package is marked as delivered but cannot be located, please check with household members, neighbors, and your local carrier, then contact us for assistance. We will gladly help investigate, but refunds or replacements are not guaranteed for packages confirmed lost or stolen after delivery.
Packages Lost in Transit: If your package appears to be lost before delivery, please contact us so we can investigate with the shipping carrier and determine the appropriate resolution.
Carrier Delays: Shipping carriers may occasionally experience delays beyond our control. Delivery estimates are not guaranteed, and Luminous Made is not responsible for carrier delays, except as required by applicable law.
Incorrect Addresses: Customers are responsible for providing accurate shipping information. If an incorrect address results in a returned package, additional shipping charges may apply to resend the order.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery, with photos of the damaged product and packaging. We'll work with you to resolve the issue promptly.
RETURNS & REFUNDS
Please refer to our Refund Policy for information on returns, refunds, and order cancellations.
QUESTIONS?
For any shipping-related questions or concerns, please contact us at luminousmadestore@gmail.com. We're happy to help!
